The Tickets list can be sorted by any of the column headers.
Tickets displays a default set of columns in the Tickets list. You can add or remove additional columns from the Tickets list.
Tickets displays a scope bar above the Tickets List to control display of Tickets in the list. Each scope button can be selected or de-selected to control visibility of items in the list.
When the width of the window is not sufficiently wide to display all choices, the scope item will be displayed as a drop-down menu