Spotlight is a core OS X technology to efficiently search data resident on your local machine. Tickets.app extends Spotlight searching by exposing metadata from your case history to the Spotlight search engine. Spotlight searches can now include queries such as case: xml to find all cases that include the word xml - Event history, title and tags are all exposed.
Tickets may be opened directly from Spotlight or Finder.app. The selected tickets are brought up in the Tickets editor.
Spotlight can be accessed via the menu item.
Spotlight queries can be saved in Finder.app for easy access
Tickets.app has a QuickLook plugin that allows you to view an overview of a case from Finder.app.