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Creating Tickets

Creating a new Ticket

  1. Pressing Cmd-N or selecting File>New will create a new Ticket.  The new ticket will default to the default account.  If you've previously created a ticket for this account, the project, area, version and category will default to the last entered value.
  2. You must enter either a title or description.  Tickets will verify this when saving the ticket.
  3. You may select the appropriate values for project, version, area and category.
  4. You can add attachments or display More Fields to add additional information.
  5. Pressing the send button or pressing Cmd-S will save and send the ticket to the FogBugz system.

The status bar menu will be updated with a menu item for the recently created tickets.  Selecting a recently created ticket will bring up the recently created ticket in the Ticket editor.


Capturing Screenshots

Tickets supports capturing screenshots and attaching them to a Ticket document.


Full ScreenCaptures a full screen screenshot and attaches it to the current Ticket

Window.pngCaptures a window screenshot and attaches it to the current Ticket.  You should select a window and press enter.

Selected Area.pngCaptures an screenshot for a user-selected area and attaches it to the current Ticket

Captures a timed fullscreen screenshot and attaches it to the current Ticket. The timer will display a countdown.



Adding attachments

Tickets supports adding attachments to new and edited cases


You can also add attachments by selecting the + button in the ticket status bar.  A file selection dialog will appear.  You can add multiple attachments at one time.


Drag and Drop


Files may be dropped on the open ticket document. 

Drag files to the attachment view.  A preview of the image will be displayed.

Attachments will be added to the current ticket document as attachments.


Global Hot keys

To quickly create new cases, you may setup hot keys.  Hot keys can be assigned for creating new tickets or creating new tickets from screenshots