Editing Tickets presents a new window for editing all aspects of an existing case.
The top portion of the Tickets Editor works much like the New Ticket window. Pressing the button will show additional fields that can be edited.
Case comments may be added and other fields may be changed prior to saving the Ticket
Attachments may be added to the case. See Attachments for details on adding attachments to Tickets
You may choose to forward the case or (if it is an inquiry) to respond to the case from the Tickets Editor. Toolbar and menu actions are available for these functions.