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Respond to Inquiries and Send Email

Email

Email Cases

Tickets provides access to your FogBugz Inbox. Incoming inquiries are displayed and can be responded to or forwarded to others.

Tickets supports multiple Inboxes. Inboxes are denoted by the icon in the Project list.

  1. Select Inbox in the Project List. The Ticket List will display your inbox items.
  2. Double clicking on an Inbox item will bring up the email editor
  3. The email address fields provide autocompletion for any corespondents you've exchanged email with
  4. The body of the email contains the case information. You can enter your message in the text field
  5. You may optionally add attachments to the outgoing message
  6. Pressing the send button or pressing Cmd-S will save and send the ticket to the FogBugz system.

Quick Edit Actions

ResolveResolve Resolving a case presents you with the Quick Edit panel. You may select a resolution and enter a comment.

Resolving multiple cases that including differing categories (e.g. Bug and Feature) will limit the resolution type selection to "Default Resolution"

ResolveResolve and Close Resolving and closing a case presents you with the Quick Edit panel. You may select a resolution and enter a comment.

Resolving and closing multiple cases that including differing categories (e.g. Bug and Feature) will limit the resolution type selection to "Default Resolution"

ResolveClose Closing a case presents you with the Quick Edit panel. You may select a resolution and enter a comment.

Closing multiple cases that including differing categories (e.g. Bug and Feature) will limit the resolution type selection to "Default Resolution"

ResolveMove Moving a case allows you to specify a target area for the selected case(s)

The status bar menu will be updated with a menu item for the recently created tickets.  Selecting a recently created ticket will bring up the recently created ticket in the Ticket editor.

Respond to specific messages

If there are multiple messages in an email case, you can respond to, or forward a specific message.

  1. Select Inbox in the Project List. The Ticket List will display your inbox items.
  2. In the Ticket detail, select the (reply) icon or the (forward) icon.
  3. Selecting either forward or reply will bring up the selected message in the email editor