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SpotLight

Spotlight

Spotlight is a core OS X technology to efficiently search data resident on your local machine. Tickets.app extends Spotlight searching by exposing metadata from your case history to the Spotlight search engine. Spotlight searches can now include queries such as case: xml to find all cases that include the word xml - Event history, title and tags are all exposed.

Tickets may be opened directly from Spotlight or Finder.app. The selected tickets are brought up in the Tickets editor.

Defining a Spotlight Query

  1. Spotlight can be accessed via the menu item.

  2. Select specific fields to search on or use a general query
  3. Selecting OK will save the Smart List. Selecting cancel will remove the Smart List (or revert to the last saved state if you're editing an existing Smart List

Spotlight queries can be saved in Finder.app for easy access

QuickLook and Tickets

Tickets.app has a QuickLook plugin that allows you to view an overview of a case from Finder.app.

  1. Select the case you wish to preview in Finder.app
  2. Right click and select "QuickLook" (or press the spacebar to toggle QuickLook)