The status bar menu will be updated with a menu item for the recently created tickets. Selecting a recently created ticket will bring up the recently created ticket in the Ticket editor.
Tickets supports capturing screenshots and attaching them to a Ticket document.
Captures a full screen screenshot and attaches it to the current Ticket
Captures a window screenshot and attaches it to the current Ticket. You should select a window and press enter.
Captures an screenshot for a user-selected area and attaches it to the current Ticket
Captures a timed fullscreen screenshot and attaches it to the current Ticket. The timer will display a countdown.
Tickets supports adding attachments to new and edited cases
You can also add attachments by selecting the + button in the ticket status bar. A file selection dialog will appear. You can add multiple attachments at one time.
Drag and Drop
Files may be dropped on the open ticket document.
Drag files to the attachment view. A preview of the image will be displayed.
Attachments will be added to the current ticket document as attachments.
To quickly create new cases, you may setup hot keys. Hot keys can be assigned for creating new tickets or creating new tickets from screenshots