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Snippets

Snippets are commonly used blocks of text that are useful when responding to support requests or editing cases. Snippets can contain substitution markers that will be filled in with information from the case when the snippet is applied.

Snippets are active in the email body field of the email editor and in the comment field when editing cases.

Snippets are identified by a sequence of characters such as /thx. When the snippet key sequence is followed immediately by the snippet activation key, the substitution text associated with the snippet is inserted

Importing Existing Snippets

  1. Bring up the Snippets Editor
  2. Press the Import button
  3. A list of your snippets defined in your FogBugz environment will be displayed
  4. Determine the appropriate action for each snippet
  5. Snippets are NOT synchronized between Tickets and FogBugz. Local changes to snippets are never sent to FogBugz. You may import your FogBugz snippets repeatedly choosing to overwrite local changes or ignoring specific updates.

  6. Snippets are imported and displayed in the Snippet Editor

Using Snippets

  1. When responding to email or editing a case, enter the snippet name
  2. Press the snippet activation key
  3. The expanded snippet text will be inserted at the cursor
  4. The context menu in the comment/email editor contains a Snippets submenu that displays all of the defined snippets. Selecting one of the snippet menu options will result in that snippet being expanded and inserted at the current insertion point.

Editing Snippets