About


Irradiated Software strives to make quality, innovative software to improve the user experience. Irradiated Software principally consists of me, Steve, but it's important to acknowledge that software development is a collaborative effort. I receive a lot of help from friends, family, and the Mac Developer community at large.

FAQs


What's covered by a Single License?
A single license is either "per-user" or "per-computer", so:
  1. If you have multiple computers and you're the only one who uses them, please feel free to use a single license on all of them.
  2. If you have multiple users on a single computer, a single license applies here as well.
If you have multiple computers and multiple users, please purchase an additional license per-computer or per-user, whichever is fewer.

What's the catch behind your "Unlimited Free Trial" on Cinch and SizeUp?
No catch, you can use Cinch and SizeUp for as long as you need to in order to determine if they are the right applications for you. Cinch and SizeUp will occasionally remind you that you're running the trial (demo) version, and that you should purchase a license if you want to continue using the application.

Why won't the iClip window hide even though I have iClip configured to "automatically show and hide"?

So, if you click the iClip menu bar icon to show iClip*, the iClip window will not hide until you click the iClip menu bar icon again*, even with "automatically show/hide" enabled. This is by design.
Once iClip is hidden, auto show/hide will work as expected.

* Alternatively, you can show and hide iClip by pressing the the hotkey (if configured), or by opening the app again (with Spotlight or by double-clicking the app icon).


Why does Cinch have trouble resizing some application windows?
Cinch works with most applications as long as standard window types are being used. Non-standard windows may exhibit unexpected behavior or not respond at all. List of known "trouble" applications.
  • Some application windows resize slowly every now and then. This largely depends on the speed of your computer.
    Known "trouble" applications:
    • Circus Ponies Notebook
    • Microsoft Office (all versions)
    • iLife (all versions)
  • Some application windows do line-based resizing and may not completely fill half or the full screen. In this case, you may see a small gap between the edges of the window and the screen.
    Known "trouble" applications:
    • MacVim
    • Terminal
    • Xslimmer
  • Some application windows resize, but the inner content becomes garbled. Don't worry, your content is fine, and in most cases you can just manually resize the window a little bit and the content will re-appear. In other cases, you may need to close and reopen the document/application.
    Known "trouble" applications:
    • MacPilot and other applications by Koingo Software
    • SQLiteManager
    • Tweetie
  • Some application windows have minimum and/or maximum sizes and may not resize correctly. In this case, the window may fall over the center dividing lines or may not fill the desired size fully. Resizing the window manually will give you a feel for how small or large a window can be resized.
    Known "trouble" applications:
    • Dictionary
    • HoudahSpot
  • Some application windows have locked aspect ratios and may not resize correctly. In this case, the window may not fill the desired size fully. Resizing the window manually will give you a feel for how the aspect ratio is locked.
    Known "trouble" applications:
    • Chess
    • DVDPlayer
    • QuickTime
  • Some application windows are not resizable using Universal Access (Accessibility). In this case, the window can not be cinched.
    Known "trouble" applications:
    • Adobe Photoshop and other Adobe applications
    • Parallels Desktop in Coherence View
    • Seesmic Desktop
    • Stickies
    • VMWare Fusion in Unity View
    • VirtualBox
    • X11
  • Please report any applications that behave strangely so we can continue to improve Cinch

Why does SizeUp have trouble resizing some application windows?
SizeUp works with most applications as long as standard window types are being used. Non-standard windows may exhibit unexpected behavior or not respond at all. List of known "trouble" applications.
  • Some application windows resize slowly every now and then. This largely depends on the speed of your computer.
    Known "trouble" applications:
    • Circus Ponies Notebook
    • Microsoft Office (all versions)
    • iLife (all versions)
  • Some application windows do line-based resizing and may not completely fill half, quarter, or the full screen. In this case, you may see a small gap between the edges of the window and the screen.
    Known "trouble" applications:
    • MacVim
    • Terminal
    • Xslimmer
  • Some application windows resize, but the inner content becomes garbled. Don't worry, your content is just fine. In most cases, you can just manually resize the window a little bit and the content will re-appear. In other cases, you may need to close and reopen the document/application.
    Known "trouble" applications:
    • MacPilot and other applications by Koingo Software
    • SQLiteManager
    • Tweetie
  • Some application windows have minimum and/or maximum sizes and may not resize correctly. In this case, the window may fall over the center dividing lines or may not fill the desired size fully. Resizing the window manually will give you a feel for how small or large a window can be resized.
    Known "trouble" applications:
    • Dictionary
    • HoudahSpot
  • Some application windows have locked aspect ratios and may not resize correctly. In this case, the window may not fill the desired size fully. Resizing the window manually will give you a feel for how the aspect ratio is locked.
    Known "trouble" applications:
    • Chess
    • DVDPlayer
    • QuickTime
  • Some application windows move, but don't resize. In this case, windows might be moved to the corner or centered, depending on your preferences settings.
    Known "trouble" applications:
    • Adobe Photoshop and other Adobe applications
    • Seesmic Desktop
    • Stickies
  • Some application windows simply ignore being moved or resized. In this case, nothing will happen.
    Known "trouble" applications:
    • VMWare Fusion in Unity View
    • Parallels Desktop in Coherence View
    • VirtualBox
  • Please report any applications that behave strangely so we can continue to improve SizeUp

Can I get a refund?

Certainly. We strive to make every customer happy, so we would appreciate if you give us a chance to make things right.

If you purchased directly from our store, just shoot us an email and we'd be happy to work it out with you.
If you purchased from the App Store, you can contact Apple about a refund.


Support


I will do my best to get back to you within 24 hours. Please provide as much detail as possible (screenshots are nice) to help avoid "back and forth" emails.